Ordering/Delivery |
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Order/Payment
To order an item click on the selected item product page, enter the quantity you would like and then add to cart. You can view your shopping cart by clicking on the link at the top right hand of the page. Follow the checkout process to pay for your item or continue shopping.
Payments can be made via our checkout system. You can pay by credit card through our ANZ gateway or by paypal.
All prices and payments are in Australian Dollars (AUD$).
Delivery
We use Australia Post to deliver our orders.
You can select from registered or express post, and depending on the price of your order the shipping will be calculated automatically.
All prices are in Australian dollars.
Australian Orders
Orders up to $70 - $7 for registered, $8 for express.
Orders $70 - $200 - $12 for registered, $15 for express.
Orders $200 - $300 - $15 for registered, $18.50 for express.
Orders over $300 - Free Registered Postage.
Please allow 3-5 days for registered post delivery. Next day or 2 day delivery for express post parcels. Orders are not sent until the next day if they are ordered after 12 pm, as our local post office only has a pick up before Midday.
International Orders.
Flat rate for New Zealand of $30.00 for registered post (3-10 working days)
Rest of the world - $60 for express post international to all other locations. Please note that all duties and custom fees are responsible on behalf of the recipient.
Disclaimer-
We will endeavour to meet our delivery times, however delays could be experienced due to circumstances beyond our control. For custom made items such as handpainted art, Printspace art or custom bedding, please refer to the product description for approx time to be made. The delivery time would then be added on top of this time. We do not send items by regular post due to not being able to track the order.
AUSTRALIA POST DELIVERY POLICY (within Australia only)
Australia Post Parcels are generally delivered between the hours 8am - 5pm. An attempt will be made to deliver the parcel personally and a signature collected where required However, if there is no one in attendance at the address at the time of delivery one of the following options will be used. The parcel will be checked for delivery instructions on the parcel. (Delivery instructions can be requested when ordering goods, and can override the need to collect a signature when the addressee is not available to receive the parcel). If there are no delivery instructions on the parcel and a signature is not required, the delivery driver will look for a safe location at the address where the parcel can be left. This arrangement is referred to as Safe Drop* parcel delivery. A notification card will then be placed in the addressee's letterbox informing them of the location of the parcel. Delivery to the address will not be completed if a safe location cannot be easily identified, there are no delivery instructions, or a signature is required. In these circumstances, a notification card will be placed in the addressee's letterbox informing them of the Australia Post outlet where the parcel has been transferred for collection, and the expected time after which it will be available. * Safe Drop delivery only applies to non-signature parcels. Delivery guidelines for SAFE DROP Parcel Delivery Safe Drop Parcel Delivery allows delivery drivers to leave a parcel that does not require a signature in a safe location if the addressee is not at home and the parcel does not fit into their letterbox. A Safe Drop Notification Card will be placed in the customers letterbox informing them where the parcel is located. Australia Post will only use SAFE DROP Parcel Delivery when: the parcel can be left in a place that is not visible from the street or public view the parcel can be left in a place that is clear of potential damage due to factors such as weather conditions, interference or damage by pets etc the parcel does not clearly contain liquor the parcel is in good condition i.e. undamaged the address is clear and unambiguous the parcel does not require a signature. If any of the above conditions cannot be met, then standard carding processes will apply. Typical safe locations for parcels are: under/inside a carport on or inside a sheltered front veranda or porch inside a front portico behind sheltered fixed/solid structures e.g. plant pots behind flyscreen door (if parcel size is suitable). Premises where it is obvious that the parcel cannot be left safely (i.e. flat and apartment buildings, units and properties with an exposed frontage to public view and access) will not be included under this delivery arrangement, under normal circumstances. The discretion to use Safe Drop delivery arrangements will only be applied where it is clear that a safe location is available. If there is any doubt as to the availability of such a location, standard carding procedures will be applied. Additionally, if parcels are sent using a signature service such as eParcel or Receipted Delivery, standard carding procedures will also apply. How do I request DO NOT SAFE DROP If you do not wish a parcel to be left at your address because you are unlikely to be available at that address to accept the parcel, you can request a Do Not Safe Drop label to be attached to your parcel which will ensure it is transferred to the local Australia Post outlet for collection. |
